CZE Hair - Refine Condition

New Zealand

We strive to offer New Zealand's best courier delivery options.

All options are Track & Trace with a signature on arrival.

FREE - Economy delivery via Courier Post Overnight Service

Delivery timeframe:

1-2 working days for residential & business addresses

2-3 working days for rural addresses

Australia 

$25 NZD - Economy delivery via Courier Post International Courier

FREE - Orders over $150

Delivery timeframe - 2-6 working days for residential & business addresses                               

International 

$45 NZD - Economy delivery via Courier Post International Courier

FREE - Orders over $300

Delivery timeframe - 5-10 working days for residential & business addresses

Other Information

We do not ship during the weekends or public holidays, if your order is received after 2.00pm Friday your order will be sent out first thing the following working day.

All orders will be updated with a tracking number for each purchase when processed.

Any further enquiries please email hello@threads.co.nz

First of all we apologise that your item did not work out.

BEFORE returning the item, please lodge your return through our easy Returns Center by clicking here 

Returns will be accepted for items within 15 days of purchase with the exception of discounted or sale items. All tags must be attached; the packaging must be intact, and the product must be unused in brand new condition. 

Should you wish to return your full order for a refund, THREADS will apply an automatic  $5.00 deduction fee for New Zealand customers and $10.00 for rest of the world to cover any complimentary shipping and transactional fees that may have incurred. There will be no deduction fee charged for exchanges. However, purchases that have previously been exchanged for another colour, size or style are not eligible for a refund. 

Returns and exchanges must be delivered via courier service to our THREADS Warehouse within 15 days of the delivery date for either a full refund or an exchange (if available). Currently we do not allow physical package drop-offs or pick-ups at our THREADS Warehouse.

Please choose carefully as there are NO RETURNS, EXCHANGES or REFUNDS on Last Threads sale and/or Final Clearance items.  We also do not accept returns, exchanges or refund on swimwear and face masks.